Planned Support Services Ltd - Annual Return 2025/2026

Provider: Planned Support Services Ltd

Provider summary

Provider summary: Planned Support Services Ltd
The provider was registered on:	16/04/2019
The following lists the provider conditions:	There are no conditions associated to the provider

Training and workforce planning arrangements

Training and workforce planning arrangements: Planned Support Services Ltd
Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider.	We use a staff matrix which identifies all training required and identifies dates for refresher training, allowing these to be booked in good time to maintain everyone's skills and qualifications. As RI, I take responsibility for oversight and booking of training, which is a mix of classroom and online based training, via internal and external trainers. This remained the same during the last financial year
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider.	PRESS advertise via Indeed and other mediums as required for any vacancies, as well as looking at internal promotions and referrals from current staff. Selection is made via a formal application and interview process and only confirmed after ascertaining the suitability of the DBS and SCW registration, alongside the right to work in the UK and receipt of appropriate references. We seek to consult with staff regularly around terms and conditions, increasing pay and providing better rotas

Regulated services delivered by this provider

Regulated services delivered by this provider: Planned Support Services Ltd
Service name	Service type	Type of care
3 Woodside	Care Home Service	Adults Without Nursing
86 Bryncelyn	Care Home Service	Adults Without Nursing
PRESS	Domiciliary Support Service	None
Windsor Street	Care Home Service	Adults Without Nursing

Service: 3 Woodside

Service summary

3 Woodside: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	03/05/2019
Maximum number of places	3
Service Conditions	Planned Support Services Ltd is registered to provide a Care Home Service at 3 Woodside 3 WOODSIDE, TIR-Y-BERTH, HENGOED CF82 8BE A maximum of 3 individuals can be accommodated at this service The responsible individual for this service is Stephen Smothers
How many people in total did the service provide care and support to during the last financial year?	3

Service management

3 Woodside: Service management
Responsible Individual(s)	Stephen Smothers
Manager(s)	Sharon Bucknall

Service contact details

3 Woodside: Service contact details
Service Telephone Number	01443821677
Service Contact Email Address	admin@pressltd.org

Languages used at the service

3 Woodside: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	Non-formal communication (e.g. body language, facial expressions) Objects of reference Social Stories Visual Communication using Symbols/Pictures (e.g. Communication Board, Picture Cards)

Service facilities and accommodation

Close to local shops / amenities
Garden(s)
Ground‑floor accommodation only
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 0
Number of communal lounges: 1
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 3
On‑site parking
Wheelchair access

Engagement with people using the service

We have weekly service user meetings and individual discussions where required, we also consult with service users families and ot her relevant professionals as appropriate

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

3 Woodside: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2791.75
The maximum weekly fee payable during the last financial year?	£2924.38

Complaints processed by the service

3 Woodside: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

3 Woodside: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	7.50

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	7	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	Working towards all staff completing

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	Not relevant to this staff group	All staff have completed
Deputy Manager	Not relevant to this staff group	All staff have completed
Senior Care Worker	Not relevant to this staff group	All staff have completed
Care Worker	Not relevant to this staff group	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	7	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	4	3

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	0	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	Varies
Care Worker	7.30-14.30, 9.00-17.00 14.30-21.30, 17.00-21.00, 21.30-7.30 2 staff during day and 1 staff at night

Service: Windsor Street

Service summary

Windsor Street: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	13/05/2019
Maximum number of places	4
Service Conditions	Planned Support Services Ltd is registered to provide a Care Home Service at Windsor Street The Old Police Hoouse, Windsor Street, Trecynon, Aberdare CF44 8LN A maximum of 4 individuals can be accommodated at this service. The responsible individual for this service is Stephen Smothers
How many people in total did the service provide care and support to during the last financial year?	4

Service management

Windsor Street: Service management
Responsible Individual(s)	Stephen Smothers
Manager(s)	Samantha Webber

Service contact details

Windsor Street: Service contact details
Service Telephone Number	01685884555
Service Contact Email Address	admin@pressltd.org

Languages used at the service

Windsor Street: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	Non-formal communication (e.g. body language, facial expressions)

Service facilities and accommodation

Internet access
Number of bathrooms with assisted bathing facilities: 0
Number of bedrooms with en‑suite facilities: 0
Number of communal lounges: 4
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 4
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
Phone point
TV point

Engagement with people using the service

Service users are supported in individual flats and are able to communicate their wishes directly to staff and managers on a daily basis, with families and other professionals being consulted as required throughout the year

Compliance and quality statement

Inspected - Delivering Quality Care

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Windsor Street: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£3694.00
The maximum weekly fee payable during the last financial year?	£4229

Complaints processed by the service

Windsor Street: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Windsor Street: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	13

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	13	1

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	Working towards all staff completing

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	Not relevant to this staff group	All staff have completed
Deputy Manager	Not relevant to this staff group	All staff have completed
Senior Care Worker	Not relevant to this staff group	All staff have completed
Care Worker	Not relevant to this staff group	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	13	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	12	1

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	9	2

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	7.30-14.30, 14.30-21.30
Care Worker	7.30-14.30, 14.30-21.30, 21.30-7.30 4 staff in day and 2 staff at night

Service: 86 Bryncelyn

Service summary

86 Bryncelyn: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	03/05/2019
Maximum number of places	4
Service Conditions	Planned Support Services Ltd is registered to provide a Care Home Service at 86 Bryncelyn 86 Bryncelyn Avenue, Nelson, Treharris CF46 6HL A maximum of 4 individuals can be accommodated at this service. The responsible individual for this service is Stephen Smothers
How many people in total did the service provide care and support to during the last financial year?	4

Service management

86 Bryncelyn: Service management
Responsible Individual(s)	Stephen Smothers
Manager(s)	Sharon Bucknall

Service contact details

86 Bryncelyn: Service contact details
Service Telephone Number	01443451816
Service Contact Email Address	admin@pressltd.org

Languages used at the service

86 Bryncelyn: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	Non-formal communication (e.g. body language, facial expressions)

Service facilities and accommodation

Close to local shops / amenities
Garden(s)
Ground‑floor accommodation only
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 1
Number of bedrooms with en‑suite facilities: 0
Number of communal lounges: 1
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 4
On‑site parking
Phone point
TV point
Wheelchair access

Engagement with people using the service

Due the complex needs of some of the individuals living at Bryncelyn, consultation on the operation of the service is not always possible beyond observation of body language and behaviours to any proposed changes; alongside discussions with representatives which has happened through out the year. There is more able individual who has recently moved in, so we would expect to see more involvement here in the coming financial year.

Compliance and quality statement

Inspected - Delivering Quality Care

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

86 Bryncelyn: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2940.00
The maximum weekly fee payable during the last financial year?	£3022.00

Complaints processed by the service

86 Bryncelyn: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

86 Bryncelyn: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	6.95

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	6	2

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	Working towards all staff completing

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Working towards all staff completing	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	Not relevant to this staff group	All staff have completed
Deputy Manager	Not relevant to this staff group	All staff have completed
Senior Care Worker	Not relevant to this staff group	All staff have completed
Care Worker	Not relevant to this staff group	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	6	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	4	2

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	1	0
Care Worker	3	2

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	Varies
Care Worker	7.30-14.30, 8.00-14.30, 9.00-19.00,14.30-21.30, 14.30-21.00 21.00-7.30 3 staff during day and 1 staff at night

Service: PRESS

Service summary

PRESS: Service summary
Service Type	Domiciliary Support Service
Type of Care	None
Approval Date	16/04/2019
Maximum number of places	0
Partnership Area	Gwent
Service Conditions	Planned Support Services Ltd is registered to provide a domiciliary support service in Gwent regional partnership area The responsible individual for this service is Stephen Smothers
How many people in total did the service provide care and support to during the last financial year?	4

Service management

PRESS: Service management
Responsible Individual(s)	Stephen Smothers
Manager(s)	Caitlin Leoni Smothers

Service contact details

PRESS: Service contact details
Service Telephone Number	01495308066
Service Contact Email Address	admin@pressltd.org

Languages used at the service

PRESS: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Engagement with people using the service

Service Users, friends, family and relevant others were consulted through the year through the process of undertaking reg 73 reports and through weekly service user meetings within our supported living service

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

PRESS: Fees charged by the service
The minimum hourly rate payable during the last financial year?	£24.27
The maximum hourly rate payable during the last financial year?	£24.27

Complaints processed by the service

PRESS: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

PRESS: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	7.37

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Senior Care Worker	1	0
Care Worker	7	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	Working towards all staff completing
Senior Care Worker	All staff have completed	Working towards all staff completing
Care Worker	All staff have completed	Working towards all staff completing

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	Working towards all staff completing	All staff have completed
Senior Care Worker	Working towards all staff completing	All staff have completed
Care Worker	Working towards all staff completing	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Senior Care Worker	1	0	0
Care Worker	7	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Senior Care Worker	1	0
Care Worker	3	4

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Senior Care Worker	1	0
Care Worker	6	1

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	Various
Care Worker	8.00-20.30, 8.30-21.00, 21.00-8.30 2 staff in day and 1 at night